hyperNET Municipal


hyperNET Inc. works closely with organizations to select appropriate applications that address the organization’s specific needs and internal processes.


The following is a sample of services available for municipalities:

Voice Auto-Dial System

This two-way e-mail and voice communications system automates contact with various publics such as the municipal residents, members of council, or various stakeholder groups. Notifications may include:

  • water advisories
  • community events
  • important announcements
  • meeting cancellations
  • emergency advisories, etc. 

 

This communication ability can also be an important asset in a municipal emergency preparedness plan.

Document Management & Governance

Provides quick access to reference documents including:

  • City council and committee agenda, minutes, list of working groups, etc.
  • Amalgamation issues including historical data/records management
  • Ability to create a back-office system that allows various departments to coordinate workflow and share documents 
  • Manages road/building maintenance schedules by date, activity, resource, locations, etc.


Also available is an Inquiries & Complaints Tracking System, to manage all complaints, inquires, and documents related to a specific issue or property.  This system also provides automated reports and analysis related to the information collected.


E-Commerce Registration & Payment 

This customized registration system offers on-line registration and payment for activities such as:

  • Recreational programming
  • Ice or hall rentals
  • Community events
  • Licenses and permits
  • Tickets issue by by-law officers

Procurement

This system provides for fair and open distribution of procurement opportunities and can support a municipal tendering process providing transparency and easy access to all bidders. hyperNET is currently supporting the procurement requirements for the 2010 Vancouver Olympics.

Communications 

Fast and secure, database-driven websites can be developed with a focus on tools for:

  • Residents
  • Businesses
  • Tourism

This can include items such as:

  • Collection calendars
  • Special events and recreational programming
  • Classifieds
  • Bylaws
  • On-line payment/registrations
  • Council minutes
  • Business Profiles
  • Galleries and Newsletters
  • Community engagement tools such as Forums and Target-Group Emails

Surveys & Polling Tools

  • Confidential on-line polling/survey capabilities
  • Tracks polling/survey results for download report
  • Multiple polling/survey formats available
  • Customized reports on results

Information Protection, Security & Emergency Preparedness

A full suite of hosting and backup solutions including:

  • Services ranging from basic data backup services to full-service continuous back-up of mission critical data 
  • hyperNET’s customized anti-spam and anti-virus applications
  • Emergency advisories to the public through voice and email

Advisory Services

By understanding the organization’s processes, revenue streams and cost structure, hyperNET is able to advise clients on how to reduce its costs, improve efficiency and in some cases, make recommendations to increase revenue.